Electric FAQs

Everything Electric | Explore EV Models | Electric Vehicles vs. Gas Vehicles  | Charging your EVAsk our EV Specialist 

Frequently asked questions:


How far can an EV go on a full charge?

Our latest generation of EVs can go up to 443 km on one charge!

Charging Information

How long does it take to charge an EV?

Depending on your battery size:

A 400V+ DC fast charger can add about 9-10 km of range every minute, with a charging session usually lasting half an hour.

A 240V charger installed at home (or at work) can fully charge a 400 km EV in about 8-10 hours, enough for you to start (or end) your day all charged up.

A 120V regular outlet can be used with the included home charger to fully charge a 400 km EV in just over 2 days (or a weekend at the cottage).

What happens if all the battery runs out?

It is similar to phones, the EV will give you a warning of when will it be time to charge it as the EV switches to energy saving mode. When it does, just pop open the integrated Volkswagen Car-Net® system and get shown the way to the nearest public charger. Your battery also has an inaccessible reserve of energy that helps minimizes any damage from running out of accessible energy.

As an electric vehicle (EV) owner, Volkswagen Roadside Assistance is available to assist you in case of any issues. Simply dial 1-800-411-6688, and we will ensure you reach home, your intended destination, or the nearest public fast charging station.

How many electric charging stations are there in Canada?

At the moment, 11,000 charging stations in over 5,000 locations across Canada. More of them will come soon! VW has paired up with Electrify Canada to install more charging stations closer to you!

Find out more about Canada’s fastest-growing charging network here.

Are electric vehicles expensive to run?

The ownership expenses associated with an electric vehicle are generally lower compared to those of a gasoline-powered vehicle. Charging at home comes at a notably reduced cost compared to filling up with an equivalent amount of gasoline, and certain public charging stations offer free charging. With an assumed average electricity cost of $0.13 per kilowatt-hour, recharging a 400 km electric vehicle from empty to full would require approximately $10 worth of electricity.

Electric technology requires less maintenance, leading to potentially lower servicing costs.

How long does the battery last?

At Volkswagen, we assure you that your battery’s usable capacity will not fall below a minimum of 70% after eight years or 160,000 km, whichever occurs first.

Are electric vehicles expensive to buy?

Currently, the acquisition cost of an electric vehicle is somewhat elevated compared to a comparable gasoline vehicle, primarily due to the manufacturing expenses associated with the battery. Nevertheless, in Canada, substantial purchase incentives are in place to help offset this difference.

-iZEV program (for all Canadians)

Is it safe charging an EV?

Charging your electric vehicle is highly secure, even in damp and rainy weather. As long as your EV and charging station adhere to stringent legal standards, electricity will not flow until a secure and fully safe connection is established.

You can confidently take your vehicle through a car wash or open the hood in the rain, and during lightning, your EV is as safe as any other vehicle.

Are electric vehicles boring to drive?

We’re confident you’ll discover the experience to be far from dull, but the most effective way to address this curiosity is to take one for a spin. Electric vehicles, unlike their gas counterparts, boast nearly instantaneous torque, eliminating any delay between pressing the accelerator and feeling the power surge. This contributes to an engaging and dynamic driving experience.

In the latest generation of EVs, the batteries are seamlessly integrated into the vehicle’s floor, providing an exceptionally low center of gravity and impeccable weight distribution. Consequently, the dynamics of EVs are truly exhilarating.

Once you’ve experienced it, going back won’t be an option.

How can you increase the battery performance of your electric vehicle?

Cold weather doesn’t have to be an obstacle for electric mobility. A few simple measures can optimize battery performance and range at low temperatures.

Tip # 1: Pre-condition the vehicle interior to the desired temperature before you set off, preferably while the vehicle is connected to the charging station.

Tip #2: To reduce power consumption, use the steering wheel, seat, and windshield heating instead of turning up the interior temperature.

Tip #3: Drive in Eco mode. This also prevents wheelspins and conserves energy.

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