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Frequently asked questions:
How far can an EV go on a full charge?
Our latest generation of EVs can go up to 443 km on one charge!
How long does it take to charge an EV?
Depending on your battery size:
A 400V+ DC fast charger can add about 9-10 km of range every minute, with a charging session usually lasting half an hour.
A 240V charger installed at home (or at work) can fully charge a 400 km EV in about 8-10 hours, enough for you to start (or end) your day all charged up.
A 120V regular outlet can be used with the included home charger to fully charge a 400 km EV in just over 2 days (or a weekend at the cottage).
What happens if all the battery runs out?
Similar to phones, the EV will give you a warning of when it will be time to charge it as the EV switches to energy saving mode. When it does, just pop open the integrated Volkswagen Car-Net® system and get shown the way to the nearest public charger. Your battery also has an inaccessible reserve of energy that helps minimizes any damage from running out of accessible energy.
As an electric vehicle (EV) owner, Volkswagen Roadside Assistance is available to assist you in case of any issues. Simply dial 1-800-411-6688, and we will ensure you reach home, your intended destination, or the nearest public fast charging station.
How many electric charging stations are there in Canada?
At the moment, 11,000 charging stations in over 5,000 locations across Canada. More of them will come soon! VW has paired up with Electrify Canada to install more charging stations closer to you!
Find out more about Canada's fastest-growing charging network here.
Are electric vehicles expensive to run?
The ownership expenses associated with an electric vehicle are generally lower compared to those of a gasoline-powered vehicle. Charging at home comes at a notably reduced cost compared to filling up with an equivalent amount of gasoline, and certain public charging stations offer free charging. With an assumed average electricity cost of $0.13 per kilowatt-hour, recharging a 400 km electric vehicle from empty to full would require approximately $10 worth of electricity.
Electric technology requires less maintenance, leading to potentially lower servicing costs.
How long does the battery last?
At Volkswagen, we assure you that your battery's usable capacity will not fall below a minimum of 70% after eight years or 160,000 km, whichever occurs first.
Are electric vehicles expensive to buy?
Currently, the acquisition cost of an electric vehicle is somewhat elevated compared to a comparable gasoline vehicle, primarily due to the manufacturing expenses associated with the battery. Nevertheless, in Canada, substantial purchase incentives are in place to help offset this difference.
Is it safe charging an EV?
Charging your electric vehicle is highly secure, even in damp and rainy weather. As long as your EV and charging station adhere to stringent legal standards, electricity will not flow until a secure and fully safe connection is established.
You can confidently take your vehicle through a car wash or open the hood in the rain, and during lightning, your EV is as safe as any other vehicle.
